Client Concerns Policy
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Although we make every effort to ensure that our clients will be completely satisfied with the service we provide, if a client has any queries or concerns about our service or about any of our bills or charges they should raise them with us as soon as possible.
In the case of our bills, a client has a right to complain to us under our Concerns Policy. A client may also have the right to apply to the Court for an assessment of our bill under Part III of the Solicitors Act 1974. There are however time limits that apply to a client’s right to have our bills assessed by the Court. They should take separate advice on any such issues.
We operate a Concerns Policy and Procedure in accordance with The Legal Ombudsman requirements; a full copy is available to our clients on request.
Our clients should raise their queries or concerns first with the director with responsibility for their work (named in the letter sent to them confirming their instructions).
If following our final decision our client remains dissatisfied and assuming they fulfil the requirements of the Ombudsman process, they have the right to complain to the Legal Ombudsman who can be contacted at:
PO Box 6806
Any complaint should be made within 6 months of the date of our final decision being made.